iEvolution Pro LLC Cancellation Policy
Policy Objective:
Our cancellation policy aims to provide our valuable customers with clear and fair guidance on how to cancel orders and reservations made on iEvolutionpro.com. We understand that unforeseen circumstances may arise, and we want to provide flexibility for customers to make changes to their purchase decisions while maintaining a balance that allows us to operate efficiently.
Cancellation Period:
Customers have a maximum of 2 hours after placing their order to request its cancellation.
Cancellation Fees:
We do not apply cancellation fees. However, please note that your bank may apply fees related to the transaction, and we recommend contacting your bank for specific information.
Cancellation Process:
To request a cancellation, customers must send an email to: support@ievolutionpro.com. The email should include the reason for cancellation, the order number, and must be made within the maximum period of 2 hours after making the purchase.
Customers can also call the number: 626 657 77 25 to request a cancellation. Phone service is available from Monday to Friday from 09:00 am to 05:00 pm and on Saturdays from 09:00 am to 12:00 pm California (CA) time. We do not offer customer support on Sundays.
Refunds or Credits:
Refunds will be processed within 24 to 48 hours and will reflect in the customer’s bank account within a maximum of 5 to 7 days, depending on the customer’s bank policies and processes.
Non-Cancellable Products or Services:
All orders can be canceled as long as the conditions established in this policy are met.
Exceptions:
We will consider cancellation requests outside the maximum 2-hour window in exceptional cases of force majeure or unforeseen circumstances. Customers should contact our support team to discuss such situations.
Communication with Customers:
Customers will receive an email confirmation within 24 hours after canceling their order.
Contact Information:
Customers can reach us via email at: support@ievolutionpro.com or by phone at 626 657 77 25 during our support hours: Monday to Friday from 09:00 am to 05:00 pm and Saturdays from 09:00 am to 12:00 pm California (CA) time. We do not offer customer support on Sundays.
This cancellation policy reflects our commitment to providing a clear and fair cancellation process for our customers while maintaining efficiency in our operations. We are here to assist our customers in making informed decisions and meeting their needs to the best of our ability.
